Refund & Cancellation Policy

1. 30-Day Money-Back Guarantee

We stand behind our service with a 30-day money-back guarantee for first-time subscribers.

Eligibility:

• Applies to first-time purchases only
• Valid for all paid plans (Starter, Pro, Business)
• Must request refund within 30 days of initial purchase
• Only one refund per customer

2. Refund Process

How to Request a Refund

1. Send an email to billing@zforms.xyz
2. Include your account email and reason for refund (optional)
3. We will process your request within 3-5 business days
4. Refund will be issued to your original payment method

Refund Timeline

• Processing: 3-5 business days
• Bank/Card Credit: 5-10 business days (varies by bank)
• UPI/Wallet: 2-7 business days

3. What is NOT Refundable

The following are NOT eligible for refunds:

• Renewal Payments: Subscription renewals (monthly/annual)
• Partial Months: Prorated refunds for partial subscription periods
• Downgrade Credits: No credit for downgrading to a lower plan
• Free Plan: No refund applicable (it's free)
• Enterprise Plans: Subject to custom contract terms
• After 30 Days: Requests made after the 30-day window
• Violation of Terms: Accounts terminated for Terms violations

4. Subscription Cancellation

How to Cancel

You can cancel your subscription at any time:

1. Log in to your zForms dashboard
2. Go to Subscription & Billing
3. Click "Cancel Subscription"
4. Confirm cancellation

What Happens After Cancellation

• Your subscription will NOT renew
• You retain access until the end of your current billing period
• Your data is retained according to our data retention policy
• You can reactivate your subscription anytime
• No prorated refunds for the remaining period

5. Downgrades and Upgrades

Upgrading Your Plan

• Takes effect immediately
• Prorated charge for the remaining billing period
• New limits apply immediately

Downgrading Your Plan

• Takes effect at the end of current billing period
• No prorated credit for unused time
• Data may be limited based on new plan's retention policy
• Features may be restricted based on new plan

6. Payment Failures

If Your Payment Fails

If a renewal payment fails:

1. You'll receive an email notification
2. We'll retry payment automatically (up to 3 times)
3. Your account will be marked as "Past Due"
4. After 7 days, your account may be downgraded to Free plan
5. Data will be retained for 30 days after downgrade

Updating Payment Method

Update your payment information at any time in your dashboard under Subscription & Billing.

7. Disputed Charges

If you see an unexpected charge:

1. Contact Us First: Email billing@zforms.xyz before disputing with your bank
2. We'll investigate and resolve within 3-5 business days
3. If the charge is an error, we'll refund immediately

Note: Disputing a charge with your bank before contacting us may result in account suspension and additional fees.

8. Special Circumstances

Service Outages

If our service experiences significant downtime (more than 24 hours):

• We may offer prorated credits
• This is at our sole discretion
• SLA guarantees apply to Enterprise plans only

Account Termination

If we terminate your account for Terms violations, no refund will be issued.

9. Annual Subscriptions

Important Notes for Annual Plans:

• 30-day money-back guarantee applies
• After 30 days, no refunds for remaining months
• Cancellation retains access until year-end
• Annual discounts cannot be combined with other offers

10. Enterprise Plans

Enterprise plans have custom terms negotiated in your contract. Refund and cancellation policies may differ. Refer to your Enterprise Agreement or contact your account manager.

11. Data Export Before Cancellation

Before canceling, we recommend exporting your data:

• Go to Dashboard → Settings
• Click "Export Data"
• Download CSV or JSON format
• Data available for plans with export feature (Pro and above)

Important: Data may be permanently deleted 30 days after account closure.

12. Refund Abuse Policy

We reserve the right to deny refunds if we detect abuse, including:

• Multiple signups/refunds with different emails
• Excessive data extraction before refund request
• Fraudulent payment information
• Pattern of subscription/refund cycling

Accounts suspected of refund abuse may be permanently banned.

13. Currency and Exchange Rates

Refunds are issued in the original currency. If your bank converts currencies, exchange rate differences are your responsibility. We are not liable for currency conversion fees or rate changes.

14. Contact for Billing Questions

For any billing, refund, or cancellation questions:

• Email: billing@zforms.xyz
• Support: support@zforms.xyz
• Response Time: Within 24 hours (business days)

15. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance.